Detail-oriented and personable customer service agent with 5+ years of experience handling inquiries, resolving issues, and improving customer satisfaction. Proficient in Microsoft Office and Google Workspace, with experience managing customer inquiries via email, phone and chat. Quick learner of new software and committed to delivering a positive customer experience.
Experience:
Handled 50+ daily customer inquiries via phone, email, and chat.
Resolved complaints efficiently, maintaining a 95% satisfaction rating.
Skills:
Microsoft Office, Google Workspace, active listening, conflict resolution, quick to learn new platforms.